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Privacy Policy + Terms of Use

Tycoda is a product and d/b/a of Async Solo LLC, a Texas limited liability company (“Async Solo,” “Tycoda,” “we,” or “us”). When we say “Tycoda” on this page, we’re talking about Async Solo LLC operating under the Tycoda name.

We built Tycoda to help real-estate agents, FSBO sellers, brokerages, and sponsors run cleaner, more effective open houses — not to bury anyone in legal fog. This page explains how things work: what we collect, what we don’t, how we use it, and the ground rules for using the service.

By using Tycoda, you agree to these combined Privacy + Terms. If you don’t agree, please don’t use the service.

1. Definitions

To keep things clear:

  • “Tycoda” – the Tycoda web application and related services operated by Async Solo LLC.
  • “We,” “us,” “our” – Async Solo LLC, d/b/a Tycoda.
  • “You” – agents, FSBO sellers, brokerages, sponsors, or anyone with an account using the service.
  • “Service” – our open-house and event tools, including digital sign-in, lead capture, sponsorship features, dashboards, and related functionality.
  • “Leads” or “Visitors” – people who sign in at an event or otherwise submit their contact information through Tycoda.
  • “Content” – anything you upload or configure (property details, event info, sponsor content, custom questions, etc.).

2. What Data We Collect (and Don’t)

We collect:

From agents, FSBOs, brokerages, and sponsors:

  • Name, email, and login/auth details (managed through Clerk).
  • Business and event information you add (listings, dates, addresses, sponsor copy, etc.).
  • Plan/subscription choice and basic billing status (Stripe handles the payment details).

From open-house visitors (Leads):

  • Contact information such as first name, email, phone number.
  • Responses to any custom questions (e.g., “Do you need a mortgage?”, “Are you working with an agent?”, “Do you want to speak with a lender right now?”).
  • Event context: which property/event they signed in at, plus timestamps.

Usage data:

  • Counts of sign-ins, events, and leads.
  • Basic technical and usage information needed to keep the service working and improve it.

We do not collect:

  • Full payment card data (Stripe handles that).
  • Social Security numbers.
  • Sensitive financial data beyond what Stripe or your bank needs.
  • Anything unrelated to delivering and improving Tycoda’s core feature set.

We do not sell your lead lists or marketing data to third parties.

3. How & Why We Use Data

We use the data we collect to:

  • Operate and secure Tycoda (authentication, sessions, access control).
  • Run your open houses and events (set up, capture, and route leads).
  • Display leads, events, and sponsorship information in your dashboard.
  • Process payments and manage accounts using Stripe.
  • Provide support, send important service messages, and communicate about updates.
  • Improve reliability, performance, and user experience.

We may use aggregated or de-identified data (for example, total sign-ins per month across all users) for analytics, reporting, or product decisions, but those aggregates do not identify individual people.

4. Third-Party Service Providers

We rely on a few third parties to make Tycoda work:

  • Stripe – payment processing.
  • Clerk – authentication and account sessions.
  • Vercel – hosting and infrastructure.

If you connect Tycoda to other tools in the future (for example, a CRM or email marketing provider), lead data may flow there at your direction. Those services are not controlled by us and have their own privacy and terms. You are responsible for reviewing and complying with those third-party policies.

5. Cookies & Similar Technologies

We use minimal cookies and similar technologies to:

  • Keep you signed in securely.
  • Maintain session state and basic app functionality.

We do not run third-party ad trackers or build cross-site behavioral profiles.

6. Data Retention & Security

Retention

  • Your account data is kept while your account is active.
  • Lead and event data stay in your account until you delete them or close your account.
  • If an account is dormant for a long time (for example, two years), we may archive or delete data unless we’re required to retain it longer.

Security

We use modern, reasonable technical and organizational measures to protect data. That said, no internet-connected system is 100% secure. We’ll continue improving security, and you can help by:

  • Using strong, unique passwords;
  • Restricting access to your devices and accounts; and
  • Limiting who has access to your Tycoda account within your organization.

7. User Responsibilities & Acceptable Use

To keep the service fair and functional, you agree to:

  • Use Tycoda in compliance with applicable laws and regulations.
  • Only collect lead information you have a legitimate reason to collect in the context of real-estate activity.
  • Not upload unlawful, defamatory, abusive, or fraudulent content.
  • Not attempt to hack, reverse-engineer, overload, or otherwise interfere with the Service.
  • Respect the privacy of leads and other users.

Marketing and communication compliance:

You are solely responsible for complying with email, SMS, telemarketing, anti-spam, and privacy laws when you contact leads captured through Tycoda (for example, CAN-SPAM, TCPA, CASL, or similar laws in your jurisdiction). Tycoda provides tools; it does not provide legal compliance on your behalf.

If we reasonably believe you are misusing the Service or violating laws, we may suspend or terminate your account.

8. Lead & Visitor Data Ownership

We want to be explicit here:

  • Visitors (Leads) remain the individuals whose personal information is being collected.
  • When a visitor signs in through your open house form, they are providing their information in the context of your event.
  • Tycoda stores and processes that lead information on your behalf so you can follow up.

Practically speaking:

  • We do not claim ownership of your lead lists.
  • You control how you export, manage, and use the lead information, subject to applicable laws and the consents you’ve obtained.
  • You are responsible for how you or your organization use that data outside Tycoda (for example, in your CRM, email campaigns, or SMS outreach).

We may access lead data only as needed to operate the Service, provide support, monitor for abuse, or comply with legal requirements.

9. Sponsors, This Part Is for You

Some open houses in Tycoda are sponsored, some aren't. When you're the sponsor of an open house, we may show your logo, message, and call-to-action to visitors after they sign in and are verified, and we'll make the related leads visible in your sponsor dashboard.

The key point: agents are not your compliance department. They may not even know an open house is sponsored, and we're not assigning them responsibility for what you do with the leads you receive.

If you're a sponsor, you agree that:

  • You only use lead information from Tycoda in ways that comply with applicable email, SMS, telemarketing, and privacy laws (no surprise spam blasts).
  • You honor unsubscribe and opt-out requests promptly, including any that leads send you directly.
  • You treat the leads as real people, not just rows in a spreadsheet.

Once lead information leaves Tycoda and lands in your systems, you are responsible for what happens next. We provide the pipes and the dashboards; we don't sit in the room with you deciding what emails you send.

10. Payments, Billing & Refunds

Tycoda uses Stripe for all subscription, usage, and sponsorship payments. By using the platform, you’re giving Stripe permission to charge the payment method you choose. Clean, simple, modern billing — no mysterious invoices.

Our refund approach

We’ll shoot it straight: Tycoda does not offer refunds. Not for past subscription cycles, not for unused usage, and not for sponsorships. Once you’ve paid for a billing period or open-house slot, that purchase is considered complete.

But — and this is important — if something crazy happens on our end (a real platform issue that prevents Tycoda from doing what it promises), email us. We’re reasonable and fair, and genuinely want to operate in good faith and make things right.

For everyday scenarios though, please plan on no refunds. It keeps things predictable and avoids disappointment.

Sponsor-specific terms for canceled or rescheduled open houses

In real estate, things move — dates shift, properties change, and open houses sometimes take a little scenic detour. Tycoda doesn’t control any of that, and we can’t promise that an originally scheduled event will happen exactly as first entered.

Here’s the sponsor-friendly breakdown:

  • Each open house slot can have only one sponsor.
  • Your sponsorship is tied to that specific slot — not the original date or property.
  • If the agent moves or updates the event, your sponsorship simply goes along for the ride.
  • When the open house eventually happens, you’re still the sponsor and the leads will show up in your dashboard.

Because sponsorships stay attached to their slot regardless of scheduling changes, we do not offer refunds or credits based solely on cancellations or rescheduling. If an agent abandons an event entirely or something genuinely unusual happens, let us know and we’ll review the situation in good faith.

11. Intellectual Property

Our IP

  • The Tycoda platform, code, design, branding, and underlying technology are owned by Async Solo LLC and/or its licensors.
  • You receive a limited, non-exclusive license to use Tycoda as intended by these Terms.

Your content

  • You retain ownership of the Content you add to Tycoda (listings, event details, sponsor text, etc.).
  • You grant us a license to host, use, and display that Content as needed to operate the Service, provide support, and improve the platform.

This license ends when you remove the Content or close your account, except where retention is required for legal, security, or backup reasons.

12. Service Availability, Changes & Beta Features

We’re always improving Tycoda. That means:

  • We may add, change, or retire features from time to time.
  • We may release beta features that are still in progress and may change, break, or disappear.
  • If a beta feature misbehaves, we’ll do our best to fix it, but it comes with a bit more “work in progress” risk.

We may modify or discontinue parts of the Service. For significant changes, we’ll aim to provide reasonable notice (for example, in-app notices or email). You may stop using the Service at any time.

13. Liability Limitations

To keep expectations fair:

  • The Service is provided “as is” and “as available”.
  • We do not guarantee uninterrupted or error-free operation, though we aim for stability and reliability.
  • Our total liability to you for claims arising out of or related to the Service is limited to the amounts you paid us for the Service in the 12 months before the claim.

We are not liable for:

  • Lost commissions, lost leads, lost data, or lost opportunities;
  • Indirect, special, incidental, or consequential damages;
  • Issues caused by third-party providers, integrations, or events beyond our reasonable control (e.g., agent decisions to cancel/reschedule open houses).

Some jurisdictions do not allow certain limitations of liability, so parts of this section may not apply to you where prohibited by law.

14. Your Rights

You have control over your own account and (within the Service) your leads and events. You may:

  • Access your account information.
  • Update your contact details.
  • Export your lead and event data from Tycoda (where features allow).
  • Request deletion of your account.
  • Ask questions about how we handle information.

To exercise any of these rights or request account deletion, email us at:

hello@tycoda.com

We may retain certain information as required by law, for legitimate business purposes, or for security, fraud prevention, or backup.

15. Age Requirements

Tycoda is intended for:

  • Users who are 18 or older, or
  • Professionals who are legally authorized to collect and manage lead information in their jurisdiction.

We do not knowingly allow minors to create accounts or independently use Tycoda.

16. Governing Law

These terms and any dispute related to Tycoda are governed by the laws of the State of Texas, without regard to its conflict-of-law rules.

17. Changes to This Page

We may update this combined Privacy + Terms page from time to time. If we make material changes, we’ll update the “last updated” date and, when appropriate, provide additional notice (for example, in-app or via email).

Your continued use of Tycoda after changes become effective means you accept the updated terms.

Last updated: December 11, 2025

18. Contact

If you have questions, concerns, or think something here needs clarification, we’d genuinely like to hear from you.

Email: hello@tycoda.com

Thanks for using Tycoda. We built this to make open houses and sponsorships simpler and more effective, not to turn your life into a legal puzzle. If anything here feels unclear or unfair, reach out — we’re real people trying to run a service that treats everyone with respect, fairness, and common sense.